FAQ: everything our customers ask us about air conditioning and cooling

Installation & choice of materials

What is the difference between a positive and a negative cold room?
A positive cold room stores products at temperatures above 0°C (between 0 and +8°C), ideal for fruit, vegetables, dairy products, or beverages. A negative cold room cools to below 0°C, down to -20°C, perfect for frozen storage (meat, fish, etc.).

Which air conditioning system is most suitable for my business?
That depends on the surface area, the layout, the number of people present, and your activity. Split systems for wall mounting or built-in installation are common in offices and shops. Frigotec helps you determine the right dimensions and choose the ideal solution, which is energy-efficient and visually discreet.

Do you offer equipment that uses environmentally friendly fluids?
Yes. We prefer natural refrigerants such as CO₂, ammonia, or propane (R290), which are less harmful to the environment and comply with the new European standards.

Maintenance & service

How often should a cold storage room or air conditioning system be serviced?
Depending on usage, we recommend performing preventive maintenance every 3 to 6 months. This includes cleaning, checking the parts, checking the fluids, and calibrating the sensors.

What are the signs of an impending malfunction?

• Unstable temperature

• Unusual noises

• Ice formation

• Abnormally high power consumption

• Flashing control panel

If you notice any of these signs, please contact us immediately before a more serious malfunction occurs.

What does a preventive maintenance contract with Frigotec entail?
Full inspection, cleaning, performance test, visit report, priority assistance, and preventive replacement alerts. We tailor each contract to the specific needs of your business.

Troubleshooting & emergencies

What to do in the event of a cold room breakdown?
Turn off the power, check the circuit breakers, and avoid opening the door too often to keep the cold inside. Call our 24-hour emergency service at 0467 13 17 66. We respond quickly in Brussels.

Do you also work on weekends?
Yes. In case of emergency, our teams can respond 24/7 for critical repairs, especially for food businesses.

Budget & profitability

What is the cost of maintenance or installation?
It all depends on the type of equipment, the surface area, the complexity of the installation, and the frequency of preventive maintenance. Contact us for a free personalized quote.

Does air conditioning consume a lot of electricity?
A properly sized and maintained system is very economical, especially inverter models. Regular preventive maintenance helps to avoid excessive consumption due to clogging or technical faults.

Do you have any other questions?

Our team is here to help. Give us a call, visit our showroom in Ixelles, or fill out our online form. At Frigotec Brussels, we don’t just sell equipment: we build reliable, economical, and sustainable solutions for every business.