Everything you need to know about warranty conditions at Frigotec Belgium
When you hire an installer for an air conditioning, heat pump, or refrigeration system, you rightly expect quality service, but also solid guarantees. The warranty plays an essential role in protecting your investment, and it also reflects the company’s professionalism and the reliability of the equipment offered. At Frigotec Belgium, every project comes with transparent and tailored warranty conditions, designed to offer security and peace of mind, whether you are a private individual or a professional.
This article details the main warranty conditions offered by Frigotec, their duration, scope, and the steps to follow in the event of a breakdown. You will also find useful advice on how to preserve your warranty rights throughout the lifetime of your installation.
A basic 2-year warranty on installations
At Frigotec Belgium, every installation comes with a standard two-year warranty, starting from the official date of acceptance of the work. This warranty covers any installation defects or technical malfunctions attributable to the installation carried out. It applies to all of the company’s services, whether residential air conditioning, industrial systems, heat pumps, or cold rooms.
During these two years, Frigotec will cover the costs of labor and replacement of defective parts, provided that the equipment has been used under normal conditions, in accordance with the manufacturer’s recommendations.
This warranty demonstrates Frigotec’s commitment to delivering reliable, well-maintained installations that comply with current standards.
A manufacturer's warranty of up to 7 years
The equipment supplied and installed by Frigotec is selected from among the best brands on the market: Daikin, Panasonic, Mitsubishi Electric, LG, etc. In addition to the installer’s warranty, these manufacturers offer specific warranties on their products, which can be up to 5 or even 7 years, depending on the model and conditions.
These manufacturer warranties generally cover major components such as compressors, electronic boards, and motors. However, they are often conditional on regular maintenance carried out by an authorized technician. That is why Frigotec offers maintenance contracts specially designed to meet the requirements of each manufacturer, effectively extending the life and protection of your equipment.
What the warranty covers
The warranty mainly covers original defects, i.e., breakdowns or problems resulting from:
a component or part failure from the outset,
a hidden defect not visible at the time of commissioning,
an error or negligence during installation carried out by Frigotec.
In these cases, the repair is fully covered at no cost to the customer. This includes diagnosis, replacement of the affected part, labor, and travel, unless otherwise specified in the contract or by the manufacturer’s specific terms and conditions.
What the warranty does not cover
La garantie ne couvre pas tous les types de pannes ou de dommages. Certains cas sont expressément exclus, notamment :
- Damage caused by misuse of equipment, such as incorrect settings, deliberate overloading, or obstructed ventilation.
- Breakdowns due to lack of maintenance, such as clogged filters, excessive dust, or failure to check refrigerants.
- Any work performed by an unauthorized third party without the prior consent of Frigotec which may void the warranty.
- Damage caused by an accident or external event, such as an electrical surge, flooding, storm, or vandalism.
- Natural wear and tear parts such as air filters or flexible seals, which must be replaced regularly at your expense.
- That is why it is important to follow the a6> best practices for use and to schedule a regular maintenance.
What to do in case of a breakdown during the warranty period
If a problem arises during the warranty period, the procedure is simple. All you need to do is contact Frigotec customer service by phone, email, or via the contact form available on their website.
When contacting us, you will need to provide some basic information: the reference number of the equipment concerned, the date of installation, the serial number, and as detailed a description as possible of the malfunction.
A technician Frigotec will then contact you to arrange an appointment. If the problem is confirmed as being covered by the warranty, the repairs will be carried out promptly, at no cost to you.
Otherwise, you will receive a clear and detailed quote before any repairs outside the warranty are carried out.
Guarantees tailored to individuals and professionals
Frigotec caters to a diverse customer base. Whether you are a private individual installing wall-mounted air conditioning in your living room, a restaurant owner in need of a reliable cold room, or a company looking to equip its offices, the warranty terms are tailored to your sector and your use.
For professionals, additional guarantees can be negotiated, particularly for large-scale projects or critical installations. The sales team at Frigotec reviews each case and can include specific clauses in the contract, depending on the customer’s needs and constraints.
At Frigotec Belgium, the warranty is not just a legal obligation: it is a genuine promise of quality and reliability. It protects you against unexpected technical issues, secures your investment, and demonstrates the company’s professionalism.
By choosing Frigotec, you not only benefit from a careful installation, but also from comprehensive after-sales support, including warranty repairs, preventive maintenance, and technical follow-up.
For more information on warranty conditions, maintenance contracts, or to request service, please contact the Frigotec team via their official website www.frigotec.be or by phone. You will receive reliable, transparent, and responsive advice.
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